We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a French Customer Support Agent to be part of our team in our fun offices based in Barcelona. You will be providing customer support to our clients in the iGaming industry.
- Help and communicate with our customers via e-mail and live chat
- Providing customer support on gaming, financial, technical, or any applicable issues related to the Customer Support department
- Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered
- Work collaboratively with other team members and contribute to a good atmosphere at the office
- Actively report internally to the team lead and various partners with information about the status of the various markets and customers
- Previous experience in Customer Support and iGaming industry is an advantage
- Native in French– both verbal and written, is mandatory
- Excellent written and verbal communication skills
- Excellent team player, with an initiative to work independently
- Can work well under pressure
- Flexible when it comes to working hours
- Assistance in obtaining NIE and SS number
- Online Spanish classes
- Company wellness bonus and training & development benefits
- Great remote international working environment and fun colleagues
- Fun company remote events and team buildings
- Competitive fixed salary + commissions + bonuses