Position title
Payment & Fraud Analyst
Description
To support our growth as experts in the field of customer support, tailored for the iGaming industry, we are internally recruiting a Payment & Fraud Analyst to be part of our new Payment Services Department. In this position, you will assure the day to day payment services operations and partner´s service satisfaction. You will be part of a team of analysts and collaborating across with the rest of the operations team, support and KYC services. We are in a fast-growing pace and if you are interested in developing within Rubiko and gaining cross functional experiences in iGaming, this can be a new exciting opportunity to make an impact in the business growth.
Responsibilities
- On a day-to-day basis, monitor and process incoming and outgoing payments and ensure they are correctly authorized and completed in a timely manner.
- Review incoming and outgoing payments to identify points of friction in the customer journey and ways in which the customer experience can be improved.
- Assure incoming customer payments and optimize the best payment available methods for these players.
- Ensure accurate reconciliation of payments between customer accounts, our payment processing channels, and our corporate bank accounts.
- Through regular customer interactions, identify bugs and issues with current payment methods and work with the technical team to quickly resolve these problems.
- Collaborate with the support team on different payment methods which will include dealing with escalated customer issues and providing informative and easy to understand briefing documents.
- Identify customer fraud and report to the fraud specialist.
- Follow market trends on different payment methods to propose the best solutions.
Qualifications
- At least 2 years’ experience in a customer service role
- Payments or operations experience in the online gaming sector would be a plus.
- Fluent in English, advanced-level proficiency in spoken and written
- Data analysis skills and the ability to identify key trends in data and draw meaningful conclusions.
- The ability to collaborate as a team player, communicate and report across different business functions
- Adept at using software tools
- Great attention to detail and the ability to quickly identify anomalies in ingoing and outgoing payments.
Job Benefits
- Training & development in different payment methods, payments and fraud monitoring processes and payment software will be provided.
- Stat date: March 1st: This role will have a progressive onboarding process from support agent to payment analyst.
- Remote international working option
- Working hours: From 13:00, half shifts on weekends and holidays. Operating hours may vary.
Employment Type
Full-time
Job Location
Remote work possible
Beginning of employment
February 1st 2020
Working Hours
9:00 - 18:00
