Crossing path with industry-leading platform provider resulting in new partnership: Rubiko - Gaming Innovation Group
At the beginning of this year’s spring season, in April 2021, Rubiko onboarded the launching of Seven Leisure Investment’s new online casino. Seven Leisure is the operating company formed by some of the most successful industry professionals. Its online casino offers the very best in RNG and immersive skill-based live dealer content.
During our onboarding journey with SuperSeven, whilst focusing on deep immersion collaboration with our client, GIG and Rubiko crossed paths. GIG had been appointed as SuperSeven's platform provider. And together, we have worked to build the client's top-quality customer service, operations, payment & fraud services.
SuperSeven has placed customer satisfaction at its core, their aim is focused on retention through top-quality customer service, fast payments processing and an automatic rewarding bonus system. This bases have been the driver in the selection of its service suppliers.
Rubiko, and GIG, we share a common iGaming service vision for our clients. This similarity has led us to a new business partnership officialized on February 16th 2021.
GIG - Rubiko Partners
Gaming Innovation Group is a leading iGaming technology company that provides solutions, products and services to iGaming Operators. Founded in 2012, GIG’s vision is to be the industry leading platform and media provider delivering world class solutions. Its mission is to drive sustainable growth and profitability to its partners through product innovation, scalable technology and quality of service. GIG operates out of Malta and is dual-listed on the Oslo Stock Exchange under the ticker symbol GIG and on Nasdaq Stockholm under the ticker symbol GIGSEK.
Rubiko, a Barcelona-based iGaming support service provider, offers and delivers the best-in-class customer support and payment services to iGaming operators. We collaborate closely with our partners and focus on transmitting our client's brand voice to their players, offering quality and first contact resolution to their problems. Our values are customer centricity, agility, quality and innovation. Our mission is to deliver valuable insights and solutions that drive growth.
We are proud to be recognized as an established support service provider in the competitive iGaming market, and this partnership with GiG is the first of what we believe will be many fruitful relationships with the higher echelons of the industry going forward.
Our partnership offers operators best-in-class customer support solutions plus state-of-the-art casino and sportsbook platforms. The client is enhanced when adding this extra dimension to their business and assured to be set-up for success.
For Rubiko, a partnership represents business growing opportunities, further strengthening our blossoming reputation in the iGaming industry - working with a well-established and finely respected company is a big win for us, and for the Players!
Martin Collins, Director of Sales and Business Development, said:
“It’s a pleasure to welcome Rubiko to our Marketplace. Partnering with a leading provider of customer support is an exciting opportunity for GiG, allowing us to further strengthen the quality of our service offering to our partners. We look forward to a long and successful partnership together".
Tim Parker, COO of Seven Leisure Investments, commented:
“We chose Rubiko because of their excellent understanding of our marketplace and what our customers need from a service perspective. This, coupled with Rubiko’s multilingual capability plus giving us the possibility to scale our offering without painful hiring and recruitment headaches mean that it was the obvious choice. The experience so far has been fantastic and we look forward to working with them long into the future".