Customer Support & Payment Services for iGaming.

What can Rubiko offer you?

Rubiko provides you with the best-in-class 24/7 Customer Support Service and Rapid Payment Processing including Know Your Customer (KYC) Verification, Anti-Money Laundering (AML) and Fraud Detection.

  • Native language support: German, Finnish, Swedish, Norwegian, Japanese, Spanish, English, Dutch and Portuguese.
  • Multi-channel support: Chat, Chatbot, Email, Phone, WhatsApp, Facebook Messaging, Telegram, and Twitter.
  • Top industry-standard SLO (Service-level Objectives)
  • Full operational services suite

Our Customer Support Service

Rubiko is a renowned outsourcing customer support provider specialized in iGaming. We are committed to providing the best customer experience for our clients and their players. Our team is highly professional and proactive allowing our clients to trust and rely on us completely. Our services are fully customizable.

Strengthening brand loyalty

We provide a full-service support solution for operators. We work closely with you to ensure that your brand´s culture is being represented. We ensure that our support team will go the extra mile to maximize your brand’s loyalty.

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Onboarding

To represent you in the best way possible, it is essential to get the foundation right. Our onboarding process starts with us understanding who you are and how you work. We provide a detailed technical setup guide for the customized integration of our support platform.

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Quality Assurance

We have an industry-leading Quality Assurance (QA) framework in place. For us, quality comes first and quantity follows after that. Our QA team ensures we stay on track with our SLOs, measures the team's performance in real-time, and fosters a continuous improvement culture.

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Our SLO

  • Customer Satisfaction Rate >80%
  • Chat Response Rate > 94%
  • Chat response time within 50 seconds
  • Email response time within 4 hours
  • Quality Assurance Score > 90 / 100

Our Payment & Fraud Service

Rubiko provides your brand with a highly-skilled payment and fraud team. We will cover all of your KYC, AML, and fraud requirements ensuring compliance with the iGaming authorities. This gives you the peace-of-mind that all payment and document processing journeys are safe and rapid.

Our Payment Services offering includes:

Configurations (within PIQ)

  • Payment methods
  • Limits
  • Withdrawal and KYC automation

Operations

  • Set up of processes, policies and procedures
  • Payment monitoring and management
  • Reconciliation between different platforms

Payment Processing

  • Withdrawals, missing deposits, chargeback management
  • Payment Service Provider (PSP) communication
  • KYC verification, Enhanced Due Diligence (EDD) check
  • Politically Exposed Person (PEP) and sanction list
Looking for a Customer Support and Payment Services provider?
Get in touch