Customer Support & Payment Services for iGaming.

What can Rubiko offer you?

  • Best-in-class 24/7 Customer Support Service
  • Rapid Payment Processing and KYC Verification Services
  • AML and Fraud Detection Service
  • Native language support: German, Finnish, Swedish, Norwegian, Japanese, Spanish, English and French
  • Multi-channel support: Chat, Email, Phone, WhatsApp, Facebook Messaging, Telegram, and Twitter
  • Top industry standard SLA
  • Full operational services suite

Our Customer Support Service

Rubiko is a renowned outsourcing customer support provider specialized in iGaming. We are committed to providing the best customer experience for our clients and their players. Our team is highly professional and proactive allowing our clients to trust and rely on us completely. Our solutions are fully customizable.

Strengthening brand loyalty

We provide a full-service support solution for operators. We work closely with you to ensure that your brand´s culture is being represented. We ensure that our support team who are representing you will go the extra mile to maximize your brand´s loyalty.

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Onboarding

For us to represent you in the best way, it is essential to get the foundation right. Our onboarding process starts with us understanding who you are and how you work. We provide a detailed technical setup guide for the customized integration of our support platform.

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Quality assurance

We have an industry leading quality assurance framework in place. For us, quality comes first and then quantity follows. Our QA team ensures we stay on track with our SLAs, measures the team's performance in real-time and fosters a continuous improvement culture.

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Our SLAs

  • Customer Satisfaction Rate Above80%
  • Responded Chat Rate 94%
  • Response time chats within 40 seconds
  • Response time emails within 2 hours

Our Payment & Fraud Service

Rubiko provides your brand with a highly-skilled payment and fraud team. We will cover all of your KYC, anti-money laundering, and fraud requirements ensuring compliance with the iGaming authorities. This gives you the peace-of-mind that all payment and document processing journeys are safe and rapid.

Our Payment Services offering includes:

Configurations (within PIQ)

  • Payment system
  • KYC tools
  • Fraud tools

Operations

  • Payment reconciliation between different platforms
  • Player balance monitoring
  • Payment methods balance monitoring
  • KPI management and reporting
  • Set up of processes, policies and procedures

Payment Processing

  • Withdrawals
  • Linked accounts
  • Account activity review
  • KYC verification
  • Missing deposits
  • PSP communication
  • Pep and sanction list
  • Transaction monitoring
  • EDD check and verification
  • Anti-money laundering
  • Fraud
  • Chargeback management
Looking for a Customer Support and Payment Services provider?
Get in touch